Resume

If you have any questions or would like to talk to me about volunteer and/or employment opportunities, please visit the contact page.

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Experience

Conservation Technician | 2022 - 2023, NPCA | Volunteer

· Removed invasive trees with weed wrenches and shovels

· Planted a variety of species of vegetation

· Attended safety meetings

Environmental Technician | 2022 - 2023, Friends of Malcolmson Eco-Park | Volunteer

· Assisted with prescribed burns in the Malcolmson Eco-Park

· Prepared invasive vegetation for removal

· Attended safety meetings

Environmental Stewardship Assistant | 2022, Trout Unlimited Canada – Niagara Chapter | Employee

· Planted a variety of species of vegetation

· Led and supervised volunteer planting crews

· Performed quality assurance checks of plantings after completion

Ecosystem Management Field Staff Member | 2022, TRCA | Employee

· Planted a variety of species of vegetation at various stages in their lives

· Assisted in erecting fences to prevent herbivory

· Performed vehicle safety checks

Environmental Technician | 2022, Niagara Coastal Community Collaborative | Volunteer

· Assisted with surveys for Cladophora and zebra mussels on beaches

· Attended safety meetings

Environmental Consultant | 2021, Small Scale Farms | Internship

· Performed an environmental site assessment

· Sampled & analyzed water and soil

· Attended weekly online meetings

Environmental Technician | 2019, Trout Unlimited Canada | Volunteer

· Repaired eroding embankments

· Built riparian buffers

· Discussed embankment erosion prevention options with citizens

Environmental Technician | 2019, Friends of Fort Erie’s Creeks | Volunteer

· Identified flora & fauna in the field

· Performed weekly tests for Cladophora on a beach

· Tested water for excess nutrients

Digital Marketing Associate | 2018 - 2019, HopSkip Marketing | Contract

· Worked on shared documents online to produce social media content.

· Researched social media influencers

· Co-ordinated the scheduling of emails

E-Commerce Sales Associate | 2018, Lowe’s Home Hardware | Contract

· Communicated with customers by phone and in person to discuss the status of orders and resolve issues

· Processed online orders through the computer system

· Cash/credit handling, processing sales transactions and reconciliation issuing refunds

Technical Customer Support Representative | 2012 - 2017, Convergys Canada | Full Time

· Achieved month-over-month sales quotas, customer interaction time limits

· Worked independently while resolving issues for customers through live chat and by phone

Customer Service Representative | 2005 – 2011, Convergys Canada | Full Time

· Developed strong communication skills while working in a large team environment

· Followed lengthy policies and procedures to meet the needs of the customer and the client

Production Associate | 2005, Kraft Canada | Seasonal

· Sorted and inspected product with a team to meet rigorous quality control standards

· Maintained machinery and food packaging environment to strict food safety standards

Education

Ecosystem Restoration Post-Graduate Certificate | 2021 – 2022, Niagara College Canada

Environmental Management & Assessment Post-Graduate Certificate | 2020-2021, Niagara College Canada

Environmental Technician Diploma | 2018-2020, Niagara College Canada

Computer Technician Diploma | 2001-2004, Niagara College Canada

Certificates

Class 2 Back Pack Electrofishing Certificate | 2022

Chainsaw Awareness, Use, and Safety – Level 1 | 2021

Remote First Aid & CPR/AED Level C Certificate | 2021

Worker Health & Safety Awareness Certificate | 2019

Information Technology – Contact Centre Customer Service Agent Skilled Trade Certificate | 2012

Awards

Honours Standing | 2018, 2019, 2020, 2022

Niagara Scholar Award | 2020

Interests

· Environment and wildlife

· Film & TV industry

· Computers & networking

· Console gaming